Shipping policy

Thank you for choosing to shop online with LightsOnsite. We understand you have many choices, and we would like you to enjoy our service.

Shipping Carriers

Currently, we ship our products to Australia only.

When you get to the checkout you can choose between one of the following options:

  1. Standard Shipping
  2. Express Shipping

Express Shipping 

Express shipping means priority processing of your order and the quickest available courier to your area.

*Please note additional costs apply for the Express Shipping option.

Shipping Charges (Australia)


*We offer a flat rate of $9.95 STD and $19.95 EXPRESS

Please note that products over 1.2M in length or bulky items such as floor lamps and large chandeliers may attract an additional shipping charge in which case we will let you know as soon as possible after calculation of freight charge.

We offer a $19.95 flat rate for priority express shipping for most Australian metropolitan areas. For any locations outside of these areas, shipping will be calculated and notified.

    Please note that certain remote areas of Australia may attract an additional shipping charge in which case we will let you know as soon as possible.

    Dispatch Times

    As soon as you place your order, we will begin to process it straight away.

    Most items will ship within 3 to 5 business days. If there are any delays we will endeavour to let you know as soon as possible.

    Production Items and Made To Order Products can take up to 10 business days to produce, if this is the case, we will let you know as soon as possible.

    Delivery Times

    Delivery times will vary based on your location. Once we've dispatched your order, you can expect to receive it in the following time frames:

    NSW/ACT                            1-3 Business Days

    VIC/QLD                              1-3 Business Days

    SA/TAS.                               4-5 Business Days

    WA/NT.                                7-10 Business Days

    REGIONAL AREAS              Additional 1-2 Business Days

    * Please allow an additional 1-2 business days for orders placed on weekends and public holidays.

    Whilst all care is taken to dispatch your order as soon as possible, we will take no responsibility or liability for late deliveries. As a result, it is advisable to not book your electrician for the installation of your lights until they have physically arrived at your premises.